Efficient Operations Enhancing User Experience

Improve your user experience with our efficient operations. We provide on-site service training, remote troubleshooting, and comprehensive digital care.

Challenges

  • Lack of technical knowledge and skills to provide high-quality service.
  • Staff cannot easily identify the right parts and find the technical instructions.
  • Unable to quickly diagnose the root cause of an error.

SOLUTIONS

On-site service training

 
This service includes:
• On-site professional complex training by certified technician
• Covers annual repair, safety checks, and maintenance
 
On-site service training further leads to:
✓ Proficient service execution
✓ Increased safety
✓ Time savings for future repairs

Remote troubleshooting

 
This service includes:
• Support via video conferencing
• Assists remotely in product repair or fault identification
 
Remote troubleshooting service further leads to:
✓ Savings of the in-house engineer time
✓ Prevention of inadequately performed service
✓ Quick and efficient workflow

Digital care

 
This service includes:
• Streamlined platform for in-house technicians and support staff
• Full Service documentation
• Parts finder
• Diagnostic tools
 
Digital care service provides:
✓ Tools accessible from anywhere
✓ Enhances support efficiency with consolidated tools

Discover key challenges and tailored solutions for your after sales program.
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GET IN TOUCH AND LEARN MORE ABOUT OUR AFTER SALES SERVICE

Contact our customer advisor

Enhance your after sales service with a program tailored to your needs. Simply fill in the form, and our customer advisors will take care of the rest.